Return & Refund Policy
We stand behind the quality of our farm-fresh products. Returns and issue reports are for genuine quality or shipping problems — not change-of-mind on perishable goods.
Our approach
Arsoli Natural Farm sells fresh, seasonal produce and natural grains. We offer two paths when something goes wrong: • Return (eligible products): send items back via reverse pickup within the return window. • Report an issue (all delivered products): describe the problem, upload photos, and receive a direct refund if we approve — no return pickup needed. This covers perishable items that cannot be returned.
Eligible reasons
• Damaged in transit or shipping • Wrong product or quantity • Quality not as expected (freshness, condition) • Missing items from your order • Product not as described on our website
Returns vs issue reports
Returns apply to non-perishable products within the return window shown on each product page. You select items, we arrange reverse courier pickup, inspect goods, then refund. Issue reports apply to any delivered product (including perishables such as mango) within 7 days of delivery. You must upload photos and explain the problem. On approval, we refund directly — you keep or dispose of the items as appropriate.
Non-returnable items
• Fresh and highly perishable produce may be marked non-returnable for physical returns, but you can still report an issue for a refund review • Items consumed or opened beyond reasonable inspection • Requests after the applicable window has closed • Pickup orders (returns and issues apply to home delivery only)
Return window
Physical returns: within the number of days shown on each product page, counted from delivery. Default is 2 days unless stated otherwise. Issue reports: within 7 days of delivery for all products.
How to request a return or report an issue
1. Sign in to your account 2. Go to My Orders and open the delivered order 3. Click Request Return (eligible items) or Report an issue (any product) 4. Select affected items, choose a reason, add photos (required for issues), and describe what happened 5. We review and notify you by email
Pickup & packaging (returns only)
After a return is approved, we arrange reverse courier pickup from your delivery address. Keep items in original packaging where possible.
Refunds
Return refunds are processed after we receive and inspect returned goods. Issue report refunds are processed immediately when admin approves your report — no return shipment required. • Razorpay (online): refund to original payment method within 5–7 working days • COD orders: refund via bank transfer or UPI — our team will contact you Partial refunds are supported. Delivery charges are non-refundable unless the entire order failed due to our error.
Questions about a return or issue report? Contact us